Refund review
Refunds should be reviewed based on the product type, delivery status, access history, instructor policy, and payment provider requirements.
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Refund Policy
Solveya refund policy
This policy gives a clear baseline for refund handling across paid courses, digital products, physical products, and instructor-managed offers.
Digital products
Downloadable files, access keys, account credentials, or immediately delivered digital goods may be non-refundable after access is delivered unless required by law or stated otherwise by the seller.
Courses
Course refunds may depend on enrollment date, consumption progress, published instructor policy, and whether a certificate or protected material was already accessed.
Physical products
Physical product returns may require shipping details, product condition checks, and seller confirmation before a refund is approved.
Disputes
Users should contact support first with the order, account, and purchase details. Payment provider disputes may follow the provider's own investigation process.